Today we live in the era of instant and immediate gratification. Consumer tolerance for wait times, is next to nothing AND we want to be able to buy/ access stuff from anywhere, anytime and expect delivery anywhere, anytime. With these expectations:
- How do companies define customer experience? What are tablestakes for success?
- What are the key elements that drive costs for merchants, providers?
- What are technologies, tools that companies are using to anticipate and predict customer
- What emerging technologies can we expect to have an impact over the next 12-24 MO? Drones
for last mile delivery? Online/ Offline partnerships?